After-sales service

At Isothermic, we aim to always do better. And since no one likes paying for something that doesn’t work, or taking time off to wait for a solution, we’ve set up the SAV+ after-sales service program.


What is Isothermic’s after-sales service program?

SAV+ is an exclusive service for Isothermic customers that covers four stages in the after-sales service process. It was designed to ensure that customers always know where their project stands and what the next steps are.

1) Getting started

We open a file and have you take a quick questionnaire, so we can identify the right type of technician.

2) Project assessment

We send a technician to your location to conduct a thorough analysis and provide you with a clear action plan.

3) Repair or replacement

We take the necessary steps to resolve the problem.

4) Follow-up

We stay in touch with you to make sure that you’re completely satisfied and the work goes smoothly.

96.7% satisfaction rate 

We’re proud to have achieved a near-perfect satisfaction rating for our after-sales service. Although the likelihood of a problem arising after you purchase our products is relatively low, we’re very effective at addressing any issues that come up. That’s why it’s so reassuring to do business with Isothermic.

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(French only)