SAV+ after-sales service December 13, 2023

At Isothermic, we aim to always do better. And since no one likes paying for something that doesn’t work, or taking time off to wait for a solution, we’ve set up the SAV+ after-sales service program.

Isothermic Marie des neiges

What is SAV+?

SAV+ is a simple 4-step program designed to ensure that customers always know where their project stands and what the next steps are.

Here’s how it works:

  • Getting started: We open a file and have you take a quick questionnaire to determine the right type of technician for your project.
  • Assessment: We send a technician to your location to conduct a thorough analysis and provide you with a clear action plan.
  • Repair/Replacement: We proceed with the repair or replacement.
  • Follow-up: We contact you to ensure that everything is working properly and that you are fully satisfied.


96.7% satisfaction rate

We’re proud to have achieved a near-perfect satisfaction rating of 96.7% for our after-sales service. Although the likelihood of a problem arising after you purchase our products is low, we’re very effective at addressing any issues that come up. That’s why it’s so reassuring to do business with Isothermic.

Outstanding after-sales service

We constantly strive to be even better, so we’re grateful for the testimonials we receive from customers across the province. For 40 years, their feedback has been driving us to improve and keep on learning, every day.

SAV+
“I’m super satisfied with the professionalism of the Isothermic service team. Zero complaints!” - Frédéric, South Shore of Montreal
“A solutions-oriented team that was quick to schedule a service call and take care of my repairs. Very happy!” – Monique, Quebec
“The customer service team took my needs to heart, and I appreciated how fast they were.” – Jean, Victoriaville